LUXOR MASSAGE AND DAY SPA

CANCELLATION POLICIES

 ALL SALES ARE FINAL AND NON REFUNDABLE

LUXOR has a mandatory 24 cancellation policy, we ask that you please provide us sufficient time to reschedule your appointment.NO REFUNDS WILL BE ISSUED

A. APPOINTMENTS not rescheduled or no shows will forfiet( cancel) 100% of the face

value of the certificate , voucher or credit card fee payment . COUPLES/DUAL MASSAGES no show no call 24 hrs prior to actual date of service will cancel(forfit) the deposit for the service in its entirety/cancel the deposit fee with NO REFUNDS

WE MUST COMPENSATE OUR STAFF FOR 2 SERVICES

ONCE AN APPOINTMENT IS SCHEDULE THAT TIME HAS BEEN RESERVED AND SPA IN UNABLE TO UTILIZE THAT TIME ALLOCATED FOR YOUR RESERVATION.

B. GIFT CERTIFICATES

   ANY GIFT CERTIFICATE PURCHASED ON LINE OR IN PERSON WILL NOT BE REFUNDED YOU MAY RESCHEDULE YOUR APPOINTMENT PROVIDED YOU ALLOWED LUXOR A 24 HR RESCHEDULING NOTICE 

NO CALL NO SHOW APPOINTMENTS

WILL FORFEIT 100% OF THE GIFT CERTIFICATE 

GIFT CERTIFICATES ARE FINAL SALES AND NON REFUNDABLE AND NON TRANSFERABLE

C. LIVING SOCIAL, GROUPON OR ANY OTHER ALREADY DISCOUNTED service

will forfeit ( cancel)the entire face value of the certificate or voucher. We apologize for any inconvenience this may cause however we must pay our staff for appointments not kept

or cancelled 24 hrs before actual date of service.

Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.

We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Location:

11426 ROJAS A-8

EL PASO, TX 79936

Hours:

Mon - Fri: 9AM - 8pm

Sat: 10AM - 8pm

Sun: 2PM TO 8PM BY APPOINTMENT ONLY